When I was swithering and dithering about signing up for the MSc Performance Coaching for a good couple of years in fact, including signing up, postponing, starting off as a single module only and finally committing to the full programme, Nan was patient and helpful and professional throughout. She could easily have become quite frustrated by my endless questions and procrastination, but she didn’t. She was an excellent ambassador for the University and, as my first port of call with the University, a fantastic introduction to Stirling. I nominated Nan for a RATE award in 2019 and I was very touched that the University used the text I provided for that in its announcement about Nan, and I was not surprised to find out that she had already received an award in 2016 – it seems very much that her patient and kind interactions with me were typical of her approach with all students. Sadly, I never met Nan, and had always meant to buy her a fine bottle of bubbly, which I’d though about handing in to her – in full academic regalia – on my graduation day. Sadly now, that won’t be the case, but Nan will certainly be in my thoughts when I hopefully receive my degree. My thoughts are with her family and friends. Joe Walker